Internet Terms and Conditions for the sale of Gift Cards to Consumers
By using this website, the User is accepting these Terms & Conditions in full, being legally bound by them, so he must read them carefully. Access to and use of this website depends exclusively on the express acceptance of these "Terms & Conditions" at the time of submission of the purchase, as well as the Privacy Policy.
1. Interpretation
1.1 Definitions. In these Conditions the following definitions shall apply:
Conditions: these terms and conditions which apply to the sale and purchase of Gift Cards as amended from time to time.
Order: your order for a Gift Card made via the Website.
Product: the experience or service to be provided by us to which the Gift Card relates, and the provision of which will be covered by our main terms and conditions.
Gift Card: a Gift Card for a Product available for purchase via the Website by you.
We: the supplier of the Gift Card to you.
Website: the website from which you can purchase a Gift Card.
You: the person who purchases a Gift Card from the Website.
1.2 Construction. In these Terms and Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) unless the context requires otherwise, words in the singular shall include the plural and in the plural shall include the singular;
(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”.
2. The Contract
2.1 These are the Terms and Conditions on which we supply Gift Cards to you.
2.2 Please read these Terms and Conditions carefully before you submit your Order for a Gift Card to us. These Terms and Conditions tell you who we are, how we will provide the Gift Card to you, how you can redeem the Gift Card, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Information about us and how to contact us
3.1 R.C. Sanches is a company with the registration number 503981796, with the registered office at Avenida D. João II, 30-2° A Parque das Naçōes, 1990-092, Lisboa. Portugal.
3.2 You can contact us by telephoning our customer service team at +351 210543168 or by writing to us at rocco@rocco.pt.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
3.4 When we use the words "writing" or "written" in these terms, this includes emails.
4. Your Order
4.1 Our acceptance of your Order will take place when you receive an email confirming your Order, at which point the contract will come into existence between you and us.
4.2 If we are unable to accept your order you will be notified that the transaction has failed.
4.3 We will assign an order number to your Order and tell you what it is when we accept your order. It will help us if you can state the order number whenever you contact us about your Order.
5. Our products
5.1 The images of the Product on the Website are for illustrative purposes only.
6. Your rights to make changes
If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 11).
7. Our rights to make changes
7.1 We may change or stop providing the Product:
(a) to reflect changes in relevant laws and regulatory requirements; or to reflect changes to the Products we offer.
(b) We will notify you of any such changes and will explain the consequence of those changes on your ability to redeem your Gift Card.
8. Our Third Party Agent
8.1 Giftpro is a third party agent who we use to process and administer our customers’ orders for Gift Cards made via the Website.
8.2 For the avoidance of doubt, the contract for the sale and purchase of the Gift Card is between you and us. Giftpro owes no obligations to you, and shall not be liable to you in any way in respect of any matter arising out of or in connection with the sale and purchase of the Gift Card, even in the event of our insolvency or if we were to cease trading or for any other reason which would result in us being unable to fulfil our obligation to you in respect of your purchase of the Gift Card.
8.3 If you have any questions in relation to your Order you should contact us, not Giftpro.
9. Delivery of the Gift Card
9.1 The Gift Card will be delivered by email to the address indicated by the buyer, free of charge. You will receive the Gift Card immediately after your purchase is successfully submitted.
9.2 When available, the Gift Card can be send to you by post:
- Any costs of packaging and delivery will be as displayed to you prior to you purchasing the Gift Card.
- The estimated date of delivery of the Gift Card will depend on your chosen delivery option, and will be as displayed to you at the time of choosing your delivery option.
- Giftpro will use a third party delivery service provider to deliver the Gift Card to you. Any dates stated for delivery shall be approximate and time shall not be of the essence of the contract.
10. Validity and redemption of a Gift Card
10.1 A Gift Card is valid for 12 months, as of the date indicated in the purchase receipt.
10.2 To use a Gift Card, please make a reservation for the restaurant at least 48 hours in advance. Use of the Gift Card and the consequent reservation will be subject to availability at the restaurant on the requested reservation date. The Gift Card cannot be used for special events, planned by the restaurant.
10.3 Please always indicate the Gift Card number when making the reservation. On the respective reservation day, you must present the original Gift Card in perfect condition, or the Gift Card PDF sent by email.
10.4 Each Gift Card is loaded with the minimum of € 50 and with multiples of € 25 thereafter. There is no minimum value for Gift Card transactions and the user is free to manage any balance as they see fit and balances may be spent on more than one purchase. If the cost of the meal is higher than the card balance, the difference should be completed with another payment method.
10.5 The advance reservation may be altered provided the restaurant is notified at least 48 hours in advance of the respective reservation, at which time the Gift Card number and reservation date must be indicated.
10.6 In the event of a no-show or reservation cancellation less than 24 hours in advance, the Gift Card will be regarded as having been used.
10.7 If the Gift Card is lost, stolen, not used or deteriorated, its beneficiary cannot request any compensation or reimbursement, and the card will be for all purposes regarded as having been used.
10.8 Gift Cards cannot, under any circumstance, be converted into money and are not reimbursable. When the validity date expires, the Gift Card will automatically be deemed as having been used, even if the respective gift has not been used.
11. Your rights to a refund
11.1 You have 14 days from the date of the confirmation email which will be sent to you in accordance with clause 4.1 to change your mind and cancel your Order which will end the contract.
11.2 To cancel your Order, please let us know through the form on our website (in the Refunds page)
11.3 If you cancel your Order for any reason after the Gift Card has been dispatched to you or you have received it the Gift Card code will be voided so that it cannot be redeemed.
11.4 If you or we cancel your Order and you are eligible for a refund, we will refund you the price you paid for the Gift Card including basic delivery costs, by the method you used for payment.
11.5 We will make any refunds due to you as soon as possible, and in all cases refunds will be made within 14 days of the date on which we receive notification from you in accordance with clause 11.2 of your wish to cancel your Order.
11.6 If you have redeemed your Gift Card you will not be entitled to cancel your Order or receive a refund as we will have fulfilled our obligations in supplying the Product to you.
12. Price and payment
12.1 The price of the Gift Card (which includes VAT) will be the price indicated on the Website when you place your Order.
12.2 You must pay for the Gift Card at the time you place your Order.
12.3 “ROCCO” will appear on your bank or card statement in relation to the payment of your Order.
13. How we may use your personal information
13.1 We will use the personal information you provide to us:
(a) to supply the Gift Card to you, which will include passing the personal information to Giftpro in order for Giftpro to process and arrange delivery of your Gift Card;
(b) to process your payment for your Order; and
(c) if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so.
14. Other important terms
14.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person, in particular Giftpro, shall owe any obligations under the contract.
14.3 The relationship between R.C. SANCHES, LDA. and the User will be governed and interpreted in accordance with these Terms & Conditions, whose interpretation, validation and execution will be governed by Portuguese Law.